Mast Play believes betting is meant to be fun, not stressful. We want you to enjoy every moment — but always within your means. On this page, you'll find guidance on how to play responsibly and where to turn for help if you need it.
We don't just entertain you — we keep you protected
Set how much you want to deposit daily, weekly, or monthly. Once a limit is in place, it applies automatically — keeping you within your budget at all times.
Decide in advance how long you want to play. Once that time is up, Mast Play will alert you or automatically end your session. Keep track of your time and stay in control.
Sometimes you just need a break. You can pause your own gaming activity for anywhere from 24 hours to 30 days. Your account will be locked for the duration.
Feeling like you've lost control of your play? You can apply to have your account permanently closed for a period of 6 months to 5 years. This request is completely confidential.
A full history of all your betting activity is available at any time. Every deposit, win, and loss is displayed transparently so you always know where you stand.
Our support team is always here for you. Reach out via live chat for any questions or assistance related to responsible play.
Responsible play isn't just about betting less — it's a mindset. Betting is enjoyable when it's a source of entertainment. But when it starts affecting your daily life, that's the signal to take a step back.
At Mast Play, we believe every player has the right to know their own limits. That's why we've built tools to help you make informed decisions. Responsible gaming means setting a budget before you play, staying calm when you lose, and never treating winnings as guaranteed income.
Responsible play is a team effort — your family, your friends, and Mast Play all contribute to creating that environment. We want you to enjoy our platform happily and healthily for the long term.
Betting is never a guaranteed source of income. It's purely for entertainment. Only wager what you can afford to lose.
Log in to your Mast Play account and set your own limits in just a few simple steps.
Log in to Mast Play with your username and password. This feature is available on both the mobile app and website.
Click your profile icon in the top right corner and select the "Responsible Gaming" option.
Deposit limit, session time, loss limit, or cooling-off period — choose what you need and set your amount or duration.
Click the "Save" or "Confirm" button. The limit takes effect immediately and a confirmation will be sent to your email.
Reducing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period — this is in place for your own protection.
The following limits are available on Mast Play. Each one can be customized to suit your needs.
| Limit Type | Duration | Description |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Maximum amount you can deposit within a given period |
| Loss Limit | Daily / Weekly | Maximum amount you can lose within a set period |
| Wager Limit | Daily / Weekly | Maximum total amount you can wager |
| Session Time Limit | Per session | Maximum continuous play time allowed |
| Cooling-Off | 1–30 Days | Temporarily locking the account |
| Self-Exclusion | 6 Months–5 Years | Keeping the account closed for an extended period |
Ask yourself the questions below. If most of your answers are "Yes," consider reaching out for support.
Do you find yourself spending more than your betting budget and regretting it later?
Do you place more bets to try to win back money you've lost?
Have you tried to stop betting but found you couldn't?
Do you hide your betting from family or friends?
Have you neglected daily responsibilities, family, or your health because of betting?
Do you feel irritable or restless when you're unable to bet?
Have you taken out a loan or dipped into your savings to fund your betting?
Have you considered seeking professional help to stop betting?
Join Mast Play and use our responsible gaming tools for a safer betting experience. Your protection is our priority.